Terms of sale

General Terms and Conditions of Sale (GTCS)
Nora Bordjah Private Collection
Version effective as of 15/11/2024

Publishing Company: Sèvres SARL
Head Office: 20 rue Vauvenargues, 75018 Paris, France
RCS: 924 818 040 R.C.S. Paris
SIRET: 924 818 040 00017
Contact: contact@norabordjah.com

 

1. Purpose

These General Terms and Conditions of Sale (GTCS) aim to define the rights and obligations of the parties in the context of the online sale of products (referred to as "Jewelry") offered by Nora Bordjah Private Collection, a jewelry brand marketed by Sèvres SARL, via its website norabordjah.com. They apply to all orders placed by the client and constitute the exclusive contractual framework governing the relationship between the client and the company.
The GTCS represent a contract between Sèvres SARL and the adult individual acting for purposes other than their professional activity, proceeding with payment for an order under the conditions specified below. This person is referred to in the GTCS as "you".
The GTCS are the only legal framework applicable to any order placed on the website and are accepted under the conditions specified below. Any order of Jewelry placed on the website is subject to the GTCS in effect on the day of the order.
All information relating to the Jewelry subject to these GTCS (price, names, definitions, detailed descriptions: properties, characteristics, and composition, etc.) offered for sale remotely on the website is available, in compliance with applicable legal and regulatory requirements, on the website.
While Sèvres SARL strives to ensure the accuracy of the information published on the website, it provides no explicit or implicit guarantee regarding the accuracy, reliability, and completeness of such information.

2. Acceptance of the GTCS

By validating an order on the website, the client acknowledges having read and unconditionally accepted these GTCS.

 

3. Products

The products offered for sale by Nora Bordjah Private Collection are jewelry pieces crafted from high-quality materials, such as brass, 24-carat 3-micron gold plating, freshwater pearls, lapis lazuli pearls, and semi-precious stones. Each product is subject to a detailed description on the website, including its main features, dimensions, weight, and composition.
Products are offered while stocks last. In the event of unavailability after order confirmation, the client will be informed as soon as possible and may choose a refund, credit, or exchange for an equivalent product.
Photographs and product representations on the website are as accurate as possible but may exhibit slight variations, particularly due to screen display settings. Such differences do not engage the company’s responsibility.

 

4. Prices

Product prices are displayed in euros (€), including all taxes (TTC). They do not include shipping costs, which are calculated separately when the order is validated.

Special case for French Overseas Territories (DOM-TOM):

• Guadeloupe, Martinique, and Réunion: VAT (20%) applies.
• French Guiana and Mayotte: VAT is not applicable.

Shipping costs are also expressed in euros, excluding taxes (HT) or including all taxes (TTC), and vary depending on the selected delivery method and destination. For more details, please consult the delivery section.

Accepted payment methods on the website:

• Credit card (Visa, Mastercard, American Express);
• Apple Pay;

• Google Pay.

Full payment is required at the time of order. Transactions are secured using current protection protocols.
The company reserves the right to modify prices at any time, without affecting orders already validated.

5. Orders

Order process
To place an order, the client must:

• Select the desired products and add them to the cart;
• Review and validate the order summary;
• Provide delivery and payment information;
• Make payment via one of the accepted payment methods.

Any validated order implies full acceptance of these General Terms and Conditions of Sale.

Order confirmation
Once the order is validated, the client receives a confirmation email summarizing the ordered products, provided contact details, selected delivery method, and the total amount paid. This email serves as an acknowledgment of receipt for the order.
In accordance with Article 1126 of the French Civil Code, you formally accept the use of email for Sèvres SARL’s confirmation of your order details.
Any order placed on the website and all related contractual elements (order form, confirmation emails, GTCS, etc.) are archived by Sèvres SARL for 10 years from the delivery date of the ordered Jewelry, for orders equal to or exceeding 120 euros.
It is recommended to keep these records, but you may also request a copy at any time within this period by emailing contact@norabordjah.com.

Order refusal or cancellation
Sèvres SARL reserves the right to refuse or cancel an order in the following cases:

• In case of an obvious error in the description or price of a product;
• If the client provides incomplete or incorrect information;
• In case of payment issues or suspected fraud.

In such cases, the client will be informed as soon as possible, and any already-paid amount will be refunded.

Identification
To place an order, you must be of legal age (at least 18 years old), have your habitual residence within the European Union, possess legal capacity, and place orders for non-professional purposes.
If you choose to create a customer account and/or during the order process, the website will require the following personal information: gender, name, email address, date of birth, precise address/postal code/city, country (including company affiliation where applicable, noting that Products cannot be purchased on behalf of a company), and phone number. All of this information is mandatory for placing an order.

If you create an account, you will also need to choose a password containing at least 12 characters, including 4 types: lowercase letters, uppercase letters, numbers, and special characters. Your password is personal and confidential. You are solely responsible for its use and agree not to disclose it to third parties.

You may also provide a billing address different from the delivery address.

The data provided to Sèvres SARL is necessary for validating and delivering your order. You therefore commit to carefully completing the required information accurately and completely, recognizing that the company cannot be held responsible for failure to perform one or more obligations due to an error or omission in the information you provide.

6. Payment

Accepted payment methods
Clients can pay for their purchases online using the following payment methods:

• Credit card (Visa, Mastercard, American Express);
• Apple Pay;
• Google Pay.

Full payment is required at the time of order.

Payment security
All transactions on the website are secured using SSL (Secure Sockets Layer) protocol, ensuring encrypted data transmission and protecting clients' personal and banking information. The website is also compliant with PCI-DSS security standards (Level 4) for credit card payments.

Payment failure
In case of non-payment, whether total or partial, by the agreed due date, Sèvres SARL reserves the right to suspend or cancel the order. Any attempted fraud or unauthorized transaction will result in immediate order cancellation and may be reported to the relevant authorities.

 

7. Delivery

Delivery areas
Jewelry delivery is available to the following destinations:

• Metropolitan France (Colissimo);
• European Union (UPS or Chronopost): Germany, Austria, Belgium, Denmark, Finland, Greece, Ireland, Luxembourg, Netherlands, Portugal, Sweden, Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Italy, Spain, Norway, Switzerland.

International delivery (outside the EU) may also be possible via UPS or Chronopost, subject to any restrictions imposed by carriers or applicable local laws and regulations: America, United Kingdom, Middle East, Asia, Oceania… For these destinations, in addition to applicable delivery fees, specific delivery terms may apply. International parcels are exclusively delivered against signature.

Delivery times
Indicatively, delivery in Metropolitan France generally takes between 3 to 7 business days.
Delivery within the European Union generally takes between 5 to 10 business days.
International delivery generally takes between 10 to 12 business days, although this timeframe may be extended depending on the selected destination.

 

8. Withdrawal and returns

In accordance with current regulations, the customer has a period of 14 days from the receipt of their order to exercise their right of withdrawal and return a product that does not fully satisfy them.

Return Procedure
To initiate a return, it is mandatory to contact Sèvres SARL by email, expressing your intention to withdraw: contact@norabordjah.com. We will then send you a return form that must be completed, specifying the necessary details, including the order number, reason for return, delivery address, etc. This document is essential for processing the request.

Return Conditions
The product must be returned in its original condition, without any signs of wear, scratches, or damage. It is recommended to carefully package and protect the product to prevent any damage during return transport.

Return Costs
Return costs are the responsibility of the customer.

Refund or Exchange
After the product is received and verified by the company’s team:

• The customer may opt for a refund to the account used for the initial payment; or
• A credit note for an exchange with a product of equivalent or higher value. In the latter case, the price difference will need to be settled.

No refund or exchange will be processed if the conditions mentioned above are not met.

9. Legal guarantees

Legal Guarantee of Conformity
In accordance with Articles L217-4 to L217-14 of the French Consumer Code, products sold by Nora Bordjah Collection Privée benefit from the legal guarantee of conformity. This guarantee applies in the event of a defect that renders the product unsuitable for its usual purpose or if it does not match the description provided at the time of purchase.
The customer has a period of two years from the receipt of the product to invoke this guarantee. In the case of proven non-conformity, the customer may request repair, replacement, or, failing that, a refund of the product.

Guarantee Against Hidden Defects
Under Articles 1641 to 1649 of the French Civil Code, products sold are also covered by the guarantee against hidden defects. This guarantee protects the customer against hidden defects that render the product unfit for its intended use or significantly reduce its usability.
To claim this guarantee, the customer must prove the existence of the defect and submit their request within two years from its discovery. In the case of a proven hidden defect, the customer may request a price reduction or the cancellation of the sale.

Exclusions from Guarantees
Legal guarantees do not apply in the following cases:

• Improper or non-compliant use: Any use of the products for purposes other than those intended or contrary to the provided recommendations.
• Normal wear and tear: Deterioration due to regular use or aging of materials.
• Poor maintenance or negligent handling: Defects resulting from lack of maintenance or improper handling (e.g., exposure to chemicals, impacts).

In such situations, the responsibility of Sèvres SARL cannot be engaged.

10. Liability and limitation of liability

Limited Liability
Sèvres SARL is committed to providing products that comply with the descriptions on the website and meet current standards. However, the company cannot be held liable for damages resulting from inappropriate, negligent, or non-compliant use of the products by the customer.
The liability of Sèvres SARL is strictly limited to direct damages, excluding any indirect, incidental, or unforeseeable damages, such as loss of income, data loss, or moral damage resulting from the use or inability to use the products.

Allergies and Sensitivities
Products from Nora Bordjah Collection Privée are made with materials precisely described on each product page. Despite this transparency, Sèvres SARL declines all responsibility in case of allergic reactions related to any product components (e.g., brass or zinc). Customers are advised to verify material compatibility with their potential allergies before making a purchase.

Force Majeure
The company cannot be held liable for any failure to fulfill its contractual obligations due to a force majeure event as defined by Article 1218 of the French Civil Code. This includes, but is not limited to, natural disasters, fires, floods, strikes, IT failures, interruptions in telecommunications networks, acts of terrorism, or any other unforeseeable and insurmountable event preventing the normal execution of the contract.
In the event of force majeure, the company’s obligations are suspended for the duration of the event, without entitling the customer to compensation or liability.

11. Intellectual property

All elements on the Nora Bordjah Collection Privée website, including but not limited to texts, images, logos, photographs, videos, illustrations, designs, trade names, trademarks, and graphic creations, are protected by intellectual property laws in France and internationally.
These elements are the exclusive property of Sèvres SARL or are subject to specific usage authorization. Any reproduction, representation, modification, distribution, or exploitation, in whole or in part, of the website’s elements without prior written authorization from Sèvres SARL is strictly prohibited and may constitute counterfeiting, punishable by civil and criminal sanctions.
Purchasing products on the website does not grant the customer any ownership rights or licenses over the protected elements. Creations sold by Nora Bordjah Collection Privée remain the intellectual property of the brand and cannot be reproduced or copied, even after acquisition, without authorization.

 

12. Personal data protection

Collected Personal Data
We collect various types of information to provide an optimal customer experience. Personal data we may collect include:

• Identification Information: name, surname, postal address, email address, phone number, etc.
• Payment Information: credit card details and information required for purchase processing.
• Connection Data: IP address, browser type, and browsing history to improve your experience.
• Communication Data: exchanges via email, contact forms, or other communication methods with our customer service.

Use of Your Data
The collected information is used to:

• Process your orders and deliver your products.
• Improve your customer experience by customizing our offerings and suggesting products of interest.
• Communicate with you regarding your order, respond to your questions, and inform you about promotions, events, or new products.
• Ensure website security and prevent fraud or abuse.
• Comply with legal, accounting, and tax obligations.

Sharing Your Data
Your personal data remains strictly confidential. However, they may be shared in the following cases:

• Service Providers: such as logistics partners, payment processors, and technical service providers for order management.
• Legal Compliance: if required by law or to protect our rights.
• Fraud Prevention: in case of fraud attempts, we may share information with competent authorities or fraud prevention providers.

Data Protection
We implement appropriate technical and organizational security measures to protect your personal data from loss, theft, unauthorized access, disclosure, or alteration. Our payment providers use encryption technologies to ensure payment security.

Data Retention
We retain your personal data for as long as necessary to achieve the objectives defined in this Privacy Policy unless a longer retention period is required by law. Generally:

• Order Data: retained for the legally required duration to meet accounting and tax obligations.
• Marketing Data: retained until you express your wish to stop receiving communications.

Cookies and Similar Technologies
Our website uses cookies to enhance your online experience, measure traffic, and display personalized ads. You can configure your cookie preferences in your browser settings.

Your Rights
In accordance with applicable legislation, you have the following rights regarding your personal data:

• Right of Access: request a copy of your personal data.
• Right to Rectification: request correction of inaccurate or incomplete data.
• Right to Erasure: request the deletion of your personal data, subject to legal obligations.
• Right to Object: object to data use for marketing purposes.
• Right to Portability: request data you provided in a structured format.

To exercise these rights, contact us at contact@norabordjah.com. We will respond as promptly as possible.

Privacy Policy Updates
We may update this Privacy Policy to reflect legal, technical, or business changes. The date of the last update is indicated at the top of this page. We encourage you to regularly review the Privacy Policy to stay informed about how Nora Bordjah Collection Privée manages your data.

 

13. Disputes

Applicable Law
These General Terms and Conditions of Sale (GTC) are governed by and interpreted in accordance with French law.

Mediation
In the event of a dispute regarding the interpretation, performance, or termination of these GTC, the customer may use a consumer mediator to seek an amicable resolution, in accordance with Articles L611-1 and following of the Consumer Code. Contact details of the competent mediator will be provided upon request.
Before involving a mediator, the customer is invited to contact Sèvres SARL to attempt an amicable solution.

Competent Court
If mediation fails or no amicable agreement is reached, any unresolved dispute will fall under the exclusive jurisdiction of French courts. If the customer acts as a consumer, territorial jurisdiction rules under the Code of Civil Procedure will apply. If the customer is a professional, the dispute will be brought before the competent court where Sèvres SARL's registered office is located.

 

14. Amendments to the GTCs

Sèvres SARL reserves the right to modify these General Terms and Conditions of Sale (GTC) at any time to adapt to legislative, regulatory, or business changes. The new GTC will apply as soon as they are published on the Nora Bordjah Collection Privée website, unless otherwise specified.

Orders placed before the new GTC effective date will remain subject to the version of the GTC in force at the time of the order.

Customers are invited to regularly review the GTC available on the website to stay informed of any updates.